Frequently Asked Questions

Are there any fees?

Nope, no fees! There are no styling fees, membership or subscription fees. There are no deposits and no shipping or return fees.

How do I request a box?

To request your first box you click on Fill Out Your Profile button and complete the style profile. We’ll then have a brief telephone conversation with you to get to know you even better.

What if I have questions?

We are happy to answer any questions you may have. Please email us at info@boxofluxenc.com. We will respond to your inquiry promptly and if necessary we can set up a time to speak by phone.

Where do you ship?

We will ship to the address you provide on your Style Profile or if you’re local we can personally deliver. Or the box can be shipped to our Studio in advance of a fit appointment, it’s your choice.

Is this a monthly subscription?

Not at all, you will only receive a box if you request a box. Or if you have made arrangements with your Stylist to receive a regularly scheduled box.

Can I speak with someone?

Of course, you can! We’re all about personal service and convenience. If a telephone call or a one-on-one meeting at our Studio is more convenient that’s perfectly okay with us.

How do I pay for what I keep?

During our initial phone consultation, your Stylist will get your preferred payment method (All Major Credit Cards Accepted). Your card will be charged for the items you keep at the end of the approval period (5 business days).

What brands do you carry?

We represent Carlisle, which includes Carlisle New York, Carlisle Collection, and Per Se. We represent Etcetera, which includes Etcetera, Etc, and E3. We also carry a shapewear line, Ruby Ribbon. This is sold by personal appointment or online. Not through trunk shows.

What happens if I miss the 5-day return window?

We’ll send you an email to remind you when it’s time to return your box. If you return items from your box after the five business day period, there may be a $75 inconvenience fee. As we said, we are all about providing you superior customer service so if you know the box is going to be late, give your Stylist a call, and she’ll do everything she can to help.

Why Box of Luxe?

In this fast-paced world, Lots of Luxe realizes and respects the limited amount of time you may have to concentrate on your wardrobing needs. Therefore, we’ve created Box of Luxe a non-subscription hassle-free way to shop. Another shopping option we’re providing to assist you in making wise cost conscious, and purposeful wardrobe decisions without leaving home. We want to give you back the time you would have to spend in a mall, boutique, or even having to coming to our Lots of Luxe Studio. As much as we’d love to see you at our trunk shows, it’s not about us. It’s about YOU and the limited amount of time YOU HAVE.

Do you have a store?

We do not have a store. We do have a beautiful studio conveniently located just off I40 between South Durham and Chapel Hill. We have both Carlisle and ETCETERA trunks at the studio seasonally. You can receive a personal invitation to come to the studio trunk shows if you’d like. Just tell us, and we’ll be sure you receive an email invitation.

How do you handle returns?

A return is any item from your box that you do not want. Contact your Stylist before the end of the five business day deadline. If you live locally, just place the item(s) you’d like to return in the box, and your stylist will arrange with you a time and location to pick it up. If you live outside the area, she will provide you with a UPS (ARS) Return Label.  Using the box the items came in, just adhere the label and drop it at your local UPS or Packaging Store.

Can I exchange an item?

Yes, you can. Initially, exchanges for sizing purposes may certainly be needed. Just as with a return, if you’re local your stylist will arrange a time and place to pick up the item(s) you want to exchange. If you live outside the area, we’ll send you a UPS (ARS) return label, use the original box, adhere the label and drop it at your local UPS or Packaging Store.

Can I review the items before they ship?

Yes, of course. Your Stylist will prepare a visual of your Box of Luxe selections using our Carlisle and Etcetera websites. This visual will be emailed to you for your review.

You can also create a Carlisle Wish List and/or an ETCETERA Favorites list of items you’d like in your Box. You can then email that list to your Stylist for her input and thoughts.

Can I shop online?

You can currently shop Carlisle online. Click here and then click Sign Up / Login to create a shopping account that will also allow you to create Carlisle Wish List.

We will send out an announcement when ETCETERA is available online. For now, you can create a My Favorites list on the Etcetera site and email that list to your Stylist.

To shop online at Ruby Ribbon Shapewear, click here and create a shopping account.

What services do you offer?

We are a full-service business for the time-starved women of today.

Whether you shop by private appointment during our trunk shows, online, or via our new Box of Luxe option, we’re always here to help you and lend you our expertise. We get to know you, learn your likes and dislikes, and needs for each upcoming season, event, and lifestyle. It’s that one-on-one attention of which we’re most proud. We are here to serve YOU!

We handle any and all returns and exchanges for you, including picking up and delivering to your doorsteps.

We keep records of your purchases so to help you build a wardrobe and to get the most cost per unit wear. We help prevent impulse buying which usually leads to money  lost.

We provide the services of a professional tailor, so you get that custom-fit you deserve. Visit LuxeNC.com to learn more.

We also provide Closet Audits. Your stylist will meet you in your closet. Together you will go through each piece to determine what stays, what needs to go or be donated and what’s missing.